Wednesday, December 26, 2007

QUEST: the act of searching for something

Well, the title says it all. If anyone finds a specimen from QUEST LABS with Bobby's name on it...please return it to the owner. We spent our afternoon tracking down specimens and opening cans of worms.


From the Quest lab person... "Oh, well, I put your specimen in the box on Monday but I didn't realize that Fed Ex had already come. The specimen sat in the box and didn't go out until today." (2 days later since yesterday was Christmas)


We were not impressed. Why would she have even mentioned that to us? Well, I know why...but I don't need to lower my blog to those standards.


It has been a frustrating day. We spent alot of time on the phone, listening to excuses and stupidity. The delay in care is unfortunate as it impacts the outcome in the case of melanoma. We want to act quickly but not on incorrect information. What we found out today is that there are NO WRITTEN LAB REPORTS FROM THE PATHOLOGISTS ON THE RESULTS FROM ANY OF THE SPECIMENS. This is frustrating. We had to get on the phone and start stirring the crap. We're tired.


We hope everyone had a great Christmas. New Year's is coming...hopefully, it will bring new news for us.

Please pray for good news. Love from all of us,

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